A: For the time being a sensor in NorCloud is a Norsonic Sound Level Meter of type Nor145, Nor150 or a NMT of type Nor1545/B or Nor1531. Accessories to the NMT stations are also available, i.e., Thies weather station or a Nor1297 noise compass.

A: First, make sure the replacement (new) instrument is up and running. Stop the measurement and turn off the instrument to be replaced. Then you can edit the sensor settings and change the ID of the instrument to the new one. Start the measurements again on the replacement (new) instrument.

A: Assure your Norsonic instrument (Nor145/150) is NorCloud ready with the right options installed. If you're in doubt please contact your local distributor, sending us the serial number of your instrument. This can be found pressing the Info button on the instrument.

When you add a new instrument, follow our quick start user guide.

All instruments subscriptions are offered for a minimum of 12 months.

A: When you ask to upgrade your instrument subscription, by default it will be activated the following month. You might also choose to activate it immediately. An upgrade will initiate a new 12 months subscription period. You will only be charged for the difference, if you already have an active subscription with remaining credit.

The instrument will keep the new subscription category until it is terminated or downgraded.

This option might be hidden as part of your agreement. Please contact your local distributor for more information.

A: This will be registered and become valid when current subscription period has expired.

A: There is no limitation to the number of sensors you can manage within the same NorCloud Project.

A: There are certain settings that limit the use of shorter time resolution than 100ms, e.g., frequency functions and the use of a Noise compass. Read the Nor145/150 manual for more info.

A: First of all, read the Noise compass setup guide carefully. Try to enable/disable the noise compass both on the instrument settings and in NorCloud edit sensor settings.

A: A Project in NorCloud is where you define relevant project information, the measurement setup, event alarms, system alarms, reports and the distribution and access to this information.

A: As many as you need.

A: First of all, only the project name is shown in the list, not the customer name. If you have verified this, then ask the customer if they have added you to the project.

A: To be able to delete a project, all sensors must be deleted (this will include measurements) and the project must be set to historical.

A: Enable Show events to your Data view. If there are more than 100 events, they will not show in the graph and you will get a message about it.

A: Contact your distributor to get help doing this. Please beware that additional costs for attempting to undelete will occur.

A: If you expect live view to update every second, verify that Measurement upload frequency in the project settings is set to Continuous. Also ensure that timing for ProfileA is set to one second or shorter in the sound setup.

A: Set your instrument(s) and project(s) to historical and you will only pay for the customer and storage cost.

A: Your data are stored in the cloud as long as you have an active NorCloud customer account and the project settings are not set to delete any measurements or media files. Please set instrument(s) and/or project(s) to historical to reduce cost.

A: This happens when the current profileA time resolution in the sound setup is different from the previous measurements within the time view. To get rid of the message, you need to delete the older measurements with the different profileA time resolution from the measurement tab or the project settings. Or you can select a time view that doesn't include the older measurements with the different time resolution.

A: In the data view setup, deselect map and events to show a taller graph.

A: This means you have set the media deletion settings longer than the measurement deletion which is not possible. Therefore, the media deletion setting is adjusted to be equal the measurement deletion setting.

A: This means the settings for deleting media cannot be set before the measurement setting. This is because media files (audio recordings etc.) are attached to the measurement. NorCloud automatically sets these equal if media settings is set longer than the measurement.

A: A NorCloud user is a registered email address that in combination with a password gives access to login to NorCloud. A User can be linked to a Customer account or to a specific Project.

A: For the time being we have not put a limit on the number of users that can be created under the Customer or in your Projects.

A: For each User you have to define a level of access. Read more about NorCloud access levels here.

A: No, notifications and reports can be distributed to your choice of valid email addresses or cell phone numbers.

A: This is caused by the pre-trigger in Sound Setup. I.e. 2 seconds will show the recording start 2 seconds before the Event start.

A: This is mainly because of continuous recording. Go to sound setup and disable continuous recording to enable this and set max action duration to less than 30 seconds in the trigger setup.

A: No, but you can put a comment or set a category on it telling that it wasn't meant to be there.